Frequently Asked Questions

Here you can find the most common answers to your questions.

As you probably know, WordPress is open source software and licensed under the GPL, theme and plugin developers who create derivative works (i.e software that relies on WordPress to function) are encouraged to adopt the same licensing structure as WordPress, and many do.

This grants users certain rights regarding modification, use and distribution of source code.

The GPL allows users to use, share, modify, and redistribute software as they please. This enables us to redistribute software developed by authors such as WooThemes, Gravity Forms, WPML, and more for a much lower price than the original authors charged.

Additionally, every plugin author references and acknowledges that their software is licensed under the GPL within their terms and conditions. GPL247 is well within the bounds of the GPL license, which allows anyone to sell copies of a GPL program for funds (see here).

We are able to offer low prices because we don’t provide support or automatic updates. We do provide updates as they are released, but you have to apply them manually. So it means that if you require an account at gravityforms.com, and a license key for automatic updates, you should purchase directly from the plugin author.

If you require support or automatic updates, you should opt for the plugin author.

For security and quality-assurance purposes, all available plugins and themes come from the vendors.

It’s a great alternative to purchase from GPL247.COM as you should always avoid downloading free/illegal (nulled) versions of WordPress and WooCommerce themes, plugins and/or extensions as they may contain malicious code or viruses that may harm your WordPress website or blog. All of our downloads are 100% safe.

Although we do not provide support, you can be assured that you are downloading a clean product when you buy with us.

By purchasing through GPL247.COM, you agree to abide by our Refund Policy on our Terms & Conditions upon checkout and complete your purchase. It states the following exception scenario:

If purchased in the means of an accidental manner, you may contact us to request a refund after the following condition is met: No product(s) have been downloaded (a total of 0 (zero) times). At this point, we will revoke the download permissions and issue a refund. All refund requests are issued and processed within 5-7 business days.

Anytime you install a file, you’ll sometimes be prompted to input a license key. This allows you to access automatic updates from your WordPress dashboard. However, a license key is not required for the plugin to function. This prompt can be ignored. We sometimes add a small code to stop this from happening; we call it Nag removal.

You can also Disable Admin Notices individually using this plugin.

Upgrading WordPress Plugins Manually

  1. First back-up your WordPress site if you haven’t already.
  2. Download a ZIP file of the plugin you need to upgrade. You can usually find most plugins on the plugin repository along with a link to download the newest ZIP file.
  3. Unzip the plugin onto your local machine. It will create a directory called ‘plugin-name’ with all the files under it.
  4. Use an FTP program of your choice to delete the existing plugin directory from the wp-content/plugins/ directory on your site.
  5. Replace the deleted directory by uploading the unzipped plugin to the wp-content/plugins/ directory leaving it in a directory that looks like (for example) wp-content/plugins/plugin-name
  6. Sign in to your WordPress site. Go to the ‘Plugins’ menu and verify that the plugin you upgraded is the newest version.

Upgrading WordPress Themes Manually

Note, if you are running a customized theme you will lose any customizations if you simply overwrite your theme with a new one. In this case you will need to work with a developer to integrate your customizations into your new WordPress theme instead of just overwriting the old theme. If you have not customized your theme’s code and have merely customized it using the web admin interface that WordPress provides (without changing any of it’s files), then you can follow the procedure below:

  1. First create a backup of your WordPress site.
  2. Download a ZIP file of the theme you plan to upgrade.
  3. Unzip the theme files onto your local machine.
  4. Use an FTP program of your choice to delete your existing theme directory from the wp-content/themes/ directory.
  5. Replace the deleted directory by uploading the unzipped theme into your wp-content/themes/ directory. You should now have a structure that looks something like wp-content/themes/theme-name/
  6. Sign into your WordPress site. Go to Appearance > Themes and verify you are running the newest version of your theme.

OR

WordPress has a built-in feature to install themes and plugins by supplying a zip file. Unfortunately, you cannot upgrade a theme or plugin using the same process. Instead, WordPress will say “destination already exists” when trying to upgrade using a zip file and will fail to upgrade the theme or plugin.

A great plugin to help with this process is Easy Theme and Plugin Upgrades

Easy Theme and Plugin Upgrades fixes this limitation in WordPress by automatically upgrading the theme or plugin if it already exists. While upgrading, a backup copy of the old theme or plugin is first created. This allows you to install the old version in case of problems with the new version.

Updates are provided if and when made available from the original author.

Customers will continue to receive updates up until any subscription expires.

Our membership requires you to be signed in. Once logged in, you can access your files directly on the product pages.

If you experience issues accessing your account or files, don’t hesitate to contact us. Please provide the order number sent to you via email when you placed your initial order. We’re always here to help.

We do not offer refunds for recurring payments. If a member wishes to discontinue the service, it is their sole responsibility to cancel their membership subscription before the auto-renewal date.

However, we do offer refunds for unsatisfactory issues as part of our 24-Hour Money-Back Guarantee. To qualify, you must provide screenshots and/or video screen captures detailing the problem through our Contact Support Portal within 24 hours of your initial purchase.

For more details on cancelling your subscription, refer to the instructionsHow do I cancel my GPL247 membership?”

To cancel your subscription:

  1. Log in to your account (click My Account in the upper-right corner of the site).
  2. Navigate to the Subscription page.
  3. Click the Cancel button next to your active subscription.

Please note: To avoid being charged, your membership subscription must be cancelled at least one day before the next scheduled payment.

If you require help, then don’t hesitate to get in touch with us BEFORE renewal.

No, downloading the same product multiple times on the same day will only count as one download towards your daily limit. For example, if you download “Product XXX” three times in a day, it will be counted as one download. You can check your daily credit limits in your account under My Account > My Pro Membership Subscription.

Most users require no more than 5–20 files a day. If you need more, we offer the Developer Monthly Plan for increased download capacity.

If you wish to cancel your Membership, visit My Account > My Subscriptions and click on your active subscription, and you will see the Cancel button.

One More Question?

Didn’t find the answer you were looking for? We’ve got you covered!

We do our best to anticipate common questions, but sometimes you might have a unique or more specific inquiry not listed in our FAQs. And that’s okay!

We’re here to help, so if you need more information, clarification, or assistance with anything, don’t hesitate to let us know. Our team is always happy to answer your questions and ensure you get the best possible experience.