We only cover support for products purchased on GPL247. Your first step in getting technical support is to check our FAQ. Please review the product documentation and refer to the FAQ before submitting a support ticket.
Support is offered through Support Tickets opened from our website (in main menu Support > Create ticket). We are very fast in providing answers, but we are not immediate. Every support request will be added to the support queue and processed as soon as our team members are available. We provide installation support ONLY through our ticket system on the website, NOT by email. A support ticket is the only way to access installation support.
Support requests will be processed on business days from 9:00 to 18:00 (GMT) in the order they were received. Please note that most of them are handled within 24 – 48 hours, but sometimes (in very complicated cases), you will have to wait 3-5 business days for our response. Of course, we always want to support you as quickly as possible. However, we understand that to achieve that goal, we must balance our work and life.
Please note that in some cases, to solve an installation problem, you must provide us with WordPress and FTP access. We cannot take any responsibility for damages caused by crucial information leaks. So we highly recommend that you change your WP-admin and FTP account credentials before sending them to us and that you change those details back after your issue has been resolved.